Sunday, August 15, 2010

The Eighth Quality: They are Excellent Communicators

They get their message across – even though they may not always speak perfect English. 
They are fully involved in the conversation. 
They listen. 
They demonstrate their commitment. 
They show their enthusiasm. 
They engage the people around them.
Now, please take your time and go through these next five steps. Be clear and specific.
  1. How are you improving your communication skills – speaking, writing, listening?
    • Identify what you need to do to become a great communicator. 
  2. What’s your communication style... and how can you improve?
    • Decide what it is your style.
    • Do you know the four phases of the communication process?
      • 1. Verbal or Non-verbal
      • 2. Meaning or Perception
      • 3. Clarifying
      • 4. Shared Meaning & Understanding
    • Are you practicing it?
  3. Are you demonstrating your enthusiasm and commitment effectively?
    • Remember... "It's not what you say or do, but HOW you say it." 
  4. How can you motivate people to want to speak with you?
    • Are you a good listener? What steps do you need to take to improve your listening skills?
      • “Try honestly to see things from the other person's point of view." ~ Dale Carnegie
        • Think of LADDER to be a good listener
          • Look at the other person. 
          • Ask questions. 
          • Don't interrupt. 
          • Don't change the subject. 
          • Express emotion with control. 
          • Respond appropriately.
    • What are your keys to success?
      • Hear & UnderstandFocus on what is being said!
      • Expect the Best When Communicating - Be Optimistic!
      • Act with Integrity in All Your Interactions - Be Honest & Fair!
      • Respect Diversity and Recognize Differences - Build Rapport!
  5. Are you web-smart?
    • Are you on LinkedIn? Connect to get the opportunity! Help others!!
"Communication is defined as consisting of 7-10% words, 35% tone and 55% non verbal." ~ Albert Mehrabian
"Debunking the 55%, 38%, 7% Rule" ~ Judith E. Pearson


  1. It's about Communication skills and Attitude... You should go take this poll from Jeffrey Gitomer's Sales Caffeine...

  2. Don't ignore anything anyone says. Listen to and get feedback from everyone: customers, suppliers, employees, affiliates, vendors and investors. Each person's opinion has a potential impact on your work and your success.

  3. Have you ever wondered...
    How do powerful people become powerful?
    What do they do that you don't do?
    Why are they so successful at influencing people?
    Do they have any tips to share?

    Check these Influencing Secrets:

  4. Conquering Nervousness - "The best technique I know of for nervousness is a positive mental attitude and self image." -

  5. Good communicators aim to ‘connect’ with people.
    Read more:

  6. You've come up with a fantastic idea for a new product. Now you need to convince everyone to support it.

    However, you haven't had much success with this in the past. So, how can you get everyone to support your idea?

    Influencing others is challenging, which is why it's worth understanding the psychological principles behind the influencing process.

    This is where it's useful to know about Cialdini's Six Principles of Influence.
    In this article, we'll examine these principles, and we'll look at how you can apply them to influence others. We'll also think about the ethics of doing this, and we'll explore how you can "see through" people who try to use these principles to manipulate you. Read more here:

  7. Top 6 Communication Skills That Will Get You Promoted

    According to Albert Mehrabian of UCLA, there are 3 elements in any direct, face-to-face communication. They are the elements of words, tone of voice, and body language.
    1. The Elements of Words
    Words only account for 7 % of any message. For an effective communication to take place, of course, all three parts of the message must be congruent and consistent with each other. If there isn’t any congruency, the receiver will be confused and will have a tendency to accept the predominant form of communication rather than the literal meaning or words.

    2. Emphasis and Tone
    The emphasis and tone have the power to completely change the message that is being communicated. Often, you will say something to a person and they may become offended. When you express that the words you used were intended to be inoffensive, the other person will tell you that it was your tone of voice that was the issue.

    3. Body Language
    You can dramatically increase the effect of your communication by leaning toward the speaker or shifting your weight forward onto the balls of your feet. If you can face the person directly and give them direct eye contact, combined with fully-focused attention, you double the impact of what you’re saying.

  9. Check this great resource about PEOPLE SKILLS

  10. How to Use Your Eyes for Better Presenting

  11. “In the right key one can say anything. In the wrong key, nothing: the only delicate part is the establishment of the key.” —George Bernard Shaw
    Shaw’s quote is precisely right. If you address someone in the right key, you can do anything. If you address him/her in the wrong one, you can do nothing. The most inspiring message, the most insightful thought, the most intelligent critique, are absolutely meaningless unless they’re understood both intellectually and emotionally by the person to whom they’re being addressed. They’re major keys not just to personal power, but to many of the broader issues we must confront collectively. If you want to be a master persuader, a master communicator, in both business and in personal life, you have to know how to find the right key. - read more

  12. Win Every Argument, Conquer Every Negotiation, Close Every Sale, And Eliminate All Objections With The Power of Sleight of Mouth.

  13. Sometimes the people who stand in the way and create obstacles are actually assisting you the most because they confront you and force you to come up with your best, enabling you to become a great achiever. To those who have challenged you, write them a thank-you letter from your heart expressing your acknowledgment of the role they have played in your life.

  14. The Meaning Of Communication Is The Response You Get